Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Summary/Purposes

Support Store Manager in bringing to the store to full potential, achieving business results and qualitative objectives:

• Plans and cascades training programs in line with global, local and store priorities

• Promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels

• Supports Store Leadership in Team development and driving performance of individual Client Advisors

• Ensures an effective Client Journey implementation impacting among others on Conversion, Clienteling, Leathergoods Mindset, Zoning, etc.

Main Responsibilities:

PARTNER WITH STORE MANAGER & STORE LEADERSHIP:

Identify training needs in line with business priorities
Develop training action plans at a Store & Client Advisor level
Leverage in-store training tools: training sessions, coaching sessions
Daily Briefing moments, and best-practice sharing Collaborate with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities
Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level

TRAINING & CONTENT

Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge
Drive in-store training initiatives with active shop floor presence
Monitor quality, impact and true retention of training content Ensure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)

CULTURE OF COACHING

Lead a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High-End products
Follow-up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one-to-one process in store (Coach the Coach)
Ensure regular communication with Trainees, giving them continuous feedback on progress •

ONBOARDING

Manage onboarding journey for New Hires in the store by facilitating their in-store induction and partnering with HR

You are the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

PRADA In-Store Trainer, Alexandra House

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