Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Role Purpose

The Manager, Retail Training & Development, Hong Kong & Macau, plays a pivotal role in advancing retail performance, customer experience and people capability in Hong Kong & Macau market, while contributing to broader Greater China business and retail talent priorities.

This role translates brand, market and business strategies into impactful learning and development initiatives, enabling retail teams and leaders to perform at their best in a dynamic luxury retail environment. Balancing strategic influence with hands-on execution, the role designs and delivers training, coaches in the field, and partners closely with Retail, HR and cross-functional teams to drive adoption and measurable impact. This position reports to the Director, Retail Training & Development, Greater China.

The successful individual will leverage their proficiency in Retail Training & Development to...

Build Retail & Customer Experience Capability

Design, localize and deliver product, selling and customer experience learning that translates brand and market strategy into practical, store-ready behaviors.
Drive capability building that supports sales growth and customer experience across Hong Kong & Macau stores.
Partner with Retail leadership to enable key business initiatives, e.g. brand campaigns, customer experience programs and new store openings, etc., ensuring people and capability readiness.
Conduct regular store visits, field coaching and on-floor engagement to embed learning, elevate execution standards and strengthen the customer experience.
Identify training needs through data, feedback and observation, and build practical solutions for all retail levels.

Drive Retail Team & Leadership Development

Develop store teams and retail leaders through coaching, facilitation and structured capability programs.
Support retail leadership and talent pipelines in partnership with HR by designing and delivering tailored development programs and learning journeys.
Continuously evolve learning approaches to improve relevance, engagement and adoption in a fast-changing retail landscape.

Lead Learning Projects, Operations & Execution

Deliver and localize learning in agile, practical formats that fit retail operations (classroom, in-store, on-the-job, digital and toolkits), and maintain accurate training records and resources.
Measure learning effectiveness and follow up on actions continuously to improve and maximize business and people outcomes.
Own translation and adaptation of global learning materials to ensure accuracy, brand voice and local market relevance.
Administer and enhance the learning platform to improve engagement and learner experience.
Coordinate with internal stakeholders and external partners to ensure smooth and professional execution of learning initiatives and events.
Manage the training budget and spend tracking.

The accomplished individual will possess/demonstrate the following...

Qualifications, Experiences & Skills

Bachelor’s degree in human resources, Education, Business Management, or a related discipline.
Minimum 5 years of experience in retail training and development; experience in luxury, fashion or cosmetics is strongly preferred. Less experienced candidates may be considered at Assistant Manager level.
Demonstrated capability in training needs analysis, facilitation, field coaching, customer service and career development programs.
Fluent in spoken and written English and Chinese (Cantonese and Mandarin).
Proficient in Microsoft Office (PowerPoint, Excel) and Chinese word processing; comfortable working with digital learning platforms.
Professional training certifications, e.g. coaching, facilitation, instructional design, etc., are an advantage.

Mindset & Key Attributes

Thrives in a fast-paced and dynamic retail environment; stays agile and action-oriented.
Collaborative, with strong interpersonal and communication skills; able to partner and engage credibly and professionally across teams, functions and stores.
Able to work independently with minimal supervision; demonstrates strong time management and project ownership.
Resilient under pressure, with the ability to prioritize and drive practical solutions.
Curious and creative, combining business acumen with a people‑first mindset.
Flexible to work occasional weekends/extended hours and travel across markets as business requires.

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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