About the role

CONTEXT:

The IT Business Analyst will work on the implementation & support of our key Solutions: PLM, ERP, Planning and Ordering Systems, Data platform. This position reports to the Head of IT Business Applications, overseeing APAC Markets.

RESPONSIBILITIES:

Lead requirements gathering, solution design, testing, and deployment of new projects:

Engage with key stakeholders to kick off projects, aligning their requirements.
Describe business processes, deliver functional and technical specifications, assist in deployment related tasks.
Conduct and get validation for system integration tests (SIT) and User Acceptance Tests (UAT)
Assist on any data migration related tasks.
Support change management and Key Users involvement, before, during and after deployment, by providing training materials and engagement with different stakeholders.
Follow up and ensure delivery by required service providers (vendors and/or internal IT teams in headquarters or APAC markets)

Support end users on systems usage:

Be the first level of contact for end users.
Manage incidents and communication to ensure effective application support.
Execute technical administrative tasks: access and accounts creation, batch scheduling, settings management.
Provide end user training.

Control and monitor system applications:

Coordinate actions in case of service interruption, consult with different offices in APAC and headquarters and ensure adequate communication with business teams.
Track issues in a systematic way, review and analyze issues, propose action plans to lessen number and impact of incidents.

Data management:

Lead integration of standard solutions within APAC systems.
Owner of change delivery in APAC markets in compliance with global direction.

Knowledge management:

Write and update diligently functional and technical documents.
Propose improvements in monitoring approach/methodology and service level.

Profile

SKILLS

Mandatory proficiency with SQL and use of proactive troubleshooting skills to provide qualitative service.
Domain knowledge in fashion, garment production, quality, supply chain, and wholesales processes is a plus.
Fluent in English, experience working with French, Japanese or Korean cultures will be beneficial.
Customer and value oriented, rigorous with a good team spirit.
Direct experience with CEGID POS & ERP, SAP S/4 HANA, Centric PLM, Anaplan, Salesforce Community/Experience Cloud will be valuable.
Candidates must have a minimum of 10 years of relevant work experience.

Business Analyst (IT)

This job is not accepting any more applications

Business Analyst (IT) jobs

Lacoste jobs

Fashion jobs 30 Harbour Road, Wan Chai, Hong Kong

Other jobs in fashion